Shipping & Returns

We ship our ceramics with care throughout the Netherlands and the rest of Europe. Orders of €150 or more ship free of charge.

Shipping

• Delivery time: the delivery time starts once we have received your payment. As soon as your parcel is on its way, you will receive an email with a track and trace code.
• Carefully packed: ceramics are fragile. That's why we pack every piece securely by hand, so it arrives with you in one piece.
• Delivery address: we deliver to the address you enter when placing your order, so please check it carefully.

Returns

Not completely happy with your purchase? You have a 14-day cooling-off period, starting the day after you receive your order. Within that period you can return your order without giving a reason.

1. Let us know: within 14 days, send an email to hola@mesaserena.nl with your name, order number and the product you are returning. You can also use the withdrawal form in our terms and conditions.
2. Pack it well: return the product within 14 days of letting us know, unused, undamaged and preferably in its original packaging. Ceramics are fragile, so please pack it securely.
3. Send the parcel: send it to dr JP Heijelaan 3, 3818 GT Amersfoort, the Netherlands. We recommend using track and trace, so you can show that the parcel has been sent.
4. Refund: within 14 days of your notification, we will refund the purchase price, including the standard shipping costs of your order. We may wait until we have received the product or until you show that it is on its way. You will be refunded using the payment method you used.

Return shipping costs are at your own expense.

Exchanges

Would you prefer a different colour or size? You can exchange your item within 14 days of receipt. Email us at hola@mesaserena.nl and return the product as described above. The shipping costs for returning the item and for sending the new product are at your own expense.

Received a damaged item?

Despite our careful packaging, something may occasionally break in transit. Please let us know as soon as possible, preferably within 48 hours of receipt. Email hola@mesaserena.nl with your order number and photos of the product and the packaging. We will then arrange a replacement or refund. In that case, the costs are on us.

Every piece is unique

Our ceramics are made and glazed by hand in Spain. Small differences in colour, glaze, shape or size, a speck or a tiny air bubble are part of the craft. They make every piece unique and are not a defect. If you still don't like your piece, you can of course simply return it within 14 days.

Questions?

Email us at hola@mesaserena.nl, we're happy to help. You can read more about your rights in our terms and conditions.